Contact Our Support Specialists
Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits and withdrawals, bonus queries and responsible gambling tools, and will guide you through any account or site matter. Contact us through convenient channels - live chat, email or phone - for a prompt response. We aim to resolve routine enquiries quickly and will escalate complex or sensitive cases to a specialist team as needed within published times.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, immediate help) |
| General enquiries | [email protected] (payments, account or verification) |
| Affiliate enquiries | [email protected] (partner team, response within 48 hours) |
| Phone | +44 20 3589 4721 (Mon–Fri, 09:00–20:00; callbacks available) |
| Working hours | Live chat 24/7; email replies typically within 24–48 hours |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or cases requiring documents. Please send correspondence to [email protected] with a short, clear subject line and include your full name, account ID and current contact details to avoid delays. This helps us process verification and account queries faster and reduces the need for follow-up messages.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day, typically via live chat or email. Complex cases such as verification, payment disputes or security checks may take longer while we investigate and liaise with partners. If your issue requires additional documentation or third-party review, we will keep you informed of progress and expected timeframes.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Please tell us about games, payments, promotions or site usability and our team will review all submissions carefully. Your input directly shapes updates and helps us improve the service and user experience for everyone. Send comments via [email protected] or use the feedback form in your account.