Privacy Statement

This Privacy Policy explains how Spinimax collects, uses and protects personal information when you register, play or otherwise use our services. We take user privacy seriously and set out below what data we collect, why we need it and how you can manage your information.

Types of data we collect

We collect different categories of information to operate the account and deliver services:

Personal data

Information you provide during registration and verification, such as your name, date of birth, address, email, phone number and identity documents for KYC checks.

Technical data

Data about your device and connection, including IP address, browser type, operating system, device identifiers and log information collected automatically when you use our site or app.

Transactional data

Payment and account activity details, such as deposits, withdrawals, bets, game history, bonuses applied and support enquiries.

How we use your information

We use personal and technical data to:

- create and manage your account and verify your identity;

- process deposits, withdrawals and other transactions;

- prevent fraud, money laundering and other illegal activity;

- provide customer support and respond to enquiries;

- maintain and improve our services, and to monitor account activity for responsible gaming purposes;

- comply with legal and regulatory obligations where required.

Data protection practices

We protect your information using industry-standard measures, including encrypted connections and restricted access to systems that hold personal data. Access to sensitive data is limited to authorised staff and service providers who need it to perform their role.

While we strive to keep data secure, no system is entirely risk free. If we become aware of a security incident affecting your information, we will take appropriate steps to contain it and notify affected users where required.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure logins, analyse site performance and personalise content. Some cookies are essential for the site to function, while others are used for analytics and marketing.

You can manage cookie settings in your browser or via any cookie controls presented on the site. Disabling certain cookies may affect how parts of the service work.

Information sharing and third parties

We may share data with third parties when necessary to provide the service, for example with payment processors, identity verification providers, game suppliers and analytics partners. We also share information when required by law or to prevent fraud.

Where transfers occur to countries outside the UK, we put in place appropriate safeguards to protect your data in line with applicable law.

User rights

You have rights in relation to your personal data, including the right to access, correct or request deletion of information, and to object to or restrict certain types of processing. You may also withdraw consent where processing is based on consent.

Access, correction and deletion

To exercise your rights, contact our privacy team at [email protected]. We will respond to verified requests and may require proof of identity before fulfilling certain requests to protect your account.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be notified on our site or by other reasonable means. Please review this page periodically for the latest information.