We are committed to promoting safer gambling and helping players keep control of their play. Player safety and controlled play are priorities for Spinimax, and we provide practical tools and guidance so customers can manage how, when and how much they gamble.
We believe gambling should be a form of entertainment only. Our approach is to offer clear information, straightforward account controls and prompt support where play becomes a concern. We encourage responsible behaviour and expect customers to use the available tools to stay within their limits.
Players can access a range of activity controls from their account. These include deposit and loss limits, session and time limits, reality‑check reminders and options for account breaks. Controls are designed to be simple to set and adjust, or can be applied with assistance from our support team.
Customers may set personal deposit limits per day, week or month through their account settings. Setting a limit is an effective way to control spend and avoid chasing losses. Limits take effect immediately or after a short cooling period, depending on the setting chosen.
Loss limits cap the amount a player can lose during a defined period. These limits help prevent rapid or unintended losses and can be changed by the player or by contacting support if further adjustments are needed.
Time limits and reality checks remind players how long they have been active and can pause play automatically. Temporary account breaks are available for those who want a short cooling‑off period; longer breaks can be arranged if required.
Self‑exclusion lets a player suspend access to their account for a fixed period or permanently. To start a self‑exclusion we will guide the player through the process and explain what happens to their account and any outstanding matters. Support is available to discuss next steps and further safeguards.
If gambling causes harm or you need specialist help, contact a recognised advice service. UK organisations that can help include GamCare, GambleAware, Gamblers Anonymous and NHS support services. These organisations offer confidential advice, counselling and practical steps for recovery; please contact them directly for guidance.
