If you need help with account queries, verification or technical issues our support team is here to assist. Contact us for account-related enquiries, general feedback or if you require authorised documentation for verification. We work with external organisations in cases where further checks are needed and will do our best to help where possible. Support is available via email and phone, with quick responses and a dedicated help centre for account security and payment queries, always in your favour.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected]; Phone: +44 20 7946 0823; Live chat available |
| General enquiries | Email: [email protected]; Response within 24 hours |
| Affiliate enquiries | Email: [email protected]; Dedicated partner team, Mon-Fri, 09:00-18:00 |
| Payments | Email: [email protected]; Typically processed within 48 hours |
| Privacy | Email: [email protected]; Data requests handled by our security team |
For detailed requests, account-related issues or any queries that need documents or explanations, email is our preferred contact method. Please send messages to [email protected] with a clear subject line and up-to-date contact details so we can respond promptly. Including your account ID and a brief description speeds handling and avoids delays when we review attachments or verify information for Spinimax.
Our support team aims to respond to most enquiries within one business day. Simple questions are usually answered quicker, while requests that require verification or account reviews may take longer. Complex cases, payment checks or KYC issues can require additional time depending on their nature, but we’ll keep you informed throughout the process.
Have feedback or suggestions? We’d love to hear from you. Share ideas, report issues or suggest improvements and our team will review every message. We use feedback to refine features, promotions and the overall user experience, so your input really matters. Send comments via the site feedback form or email [email protected] and we’ll carefully consider them for future updates.
